Policies
Resale Rule:
For in-hand drops, I have a 45 day resale rule. From the day an in-hand pin is dropped on my shop, you are not allowed to sell it for more than drop + ship + ship (DSS) until the 45 day limit is over.
If I see that you are someone who continually solely buys only for trade or to scalp, I will block you from my shop.
Address Changes:
Address changes for in-hand drops will only be accepted for the first 15 minutes after the designated drop time!
Please email me at zuuinquiry@gmail.com
Pin Grading:
Pins are graded to the best of my abilities but all pins are handmade and may contain flaws.
Pins are all graded at an arms-length and head-on. Tilted flaws and pin backs are not considered.
Standard Grades
- Best of the batch
- No noticeable flaws at arms length
- As pins are hand made, please keep in mind that there is a possibility for small specs or flaws, even in standard grades. As long as these flaws are few and very small (such as dust spec) they will be considered standard grade!
B Grades
- Flaws are more noticeable and can be seen from arms length.
- Face scratches do NOT fall into this category though, and will be considered C grade.
- Minor flaws that are hard to notice on a board but are more apparent than standard grades
- Slightly discounted to account for errors
C Grades
- Very noticeable flaws (i.e. face flaws)
- Can affect the overall look/ texture of the pin
- Highly discounted
Shop Policies:
- I do not accept returns. All pins are final sale.
- If you have a pin grading dispute, please email me and we can discuss it! My email address is zuuinquiry@gmail.com
- If your shipment gets lost but is marked as "delivered" on the tracking number, this is unfortunately out of my hands and I do not ship replacements or refunds in this scenario.
- If your shipment gets lost but there is no delivery scan on the tracking, please email me and we can discuss it.
- For mystery grade POs or preorders, I do not offer exchanges from B to standard grade as mystery grade implies you will receive either grade randomly. Mystery grade POs are slightly discounted too to account for this random chance.